The smarter way to handle
mishandled bags.

eCourierAIR partners directly with airlines to collect, track, and deliver mishandled baggage across the UK — fully integrated with SITA WorldTracer, with zero disruption to your existing workflows.

Become a partner

See how it works

Partnership at a Glance

What you get from day one

SITA WorldTracer Integrated

Fully connected — no manual handoffs

Airside cleared, all major UK airports

We collect directly from the terminal

Dedicated airline dashboard

Full visibility of every delivery

Sameday · Nextday · Specialist

Three service tiers to match every case

Up and running in days

Not weeks — no complex onboarding

NETWORK ACTIVE · 24/7

// Open the box

Thinking outside
of the box.

We’ve already done the hard work — so all you need to do is open the box,
plug in, and play. No lengthy implementation projects.
No IT dependency. Just results.

Fully integrated with SITA WorldTracer

Our platform connects directly to WorldTracer. When your team logs a mishandled bag, eCourierAIR is automatically triggered — no manual intervention needed.

No local installation required

Everything runs in the cloud. There’s nothing for your IT team to install, configure, or maintain at the airport or in your offices.

Dashboard to overview all deliveries

A dedicated airline portal gives your team live visibility of every bag in the network — collected, in transit, delivered, or with an exception.

Sameday, Nextday and Specialist services

Whether it’s an urgent medical device or standard luggage, we have a service tier to match — all managed from a single partnership contract.

Airside cleared at all major UK airports

Our couriers are security-cleared and airside-accredited at major UK airports, allowing direct collection from baggage handling areas.

From signed agreement to first live delivery, our fastest onboarding has taken under 72 hours. We work to your timeline, not ours.

Our couriers are security-cleared and airside-accredited at major UK airports, allowing direct collection from baggage handling areas.

// Passenger experience

Total transparency
for your passengers.

We keep your customers in the loop through every step of the process — with bespoke messaging and real-time tracking sent directly from your airline.

Confirmation we have their bag

The moment eCourierAIR collects from the airport, your passenger receives a notification confirming their bag is in safe hands.

Estimated time and date of delivery

We send a precise delivery window once the bag is manifested — giving passengers something concrete to plan around.

Confirmation the bag has left depot

When the courier departs, passengers receive a live tracking link — updated in real time until the bag is on the doorstep.

Proof of delivery or exception notification

Passengers and your team both receive confirmation of delivery — including a signed POD — or a clear explanation of any exception.

// Customer Care

Let us manage your customers’
expectations.

Your passengers get first-class customer care — handled entirely by
eCourierAIR so your team can focus on the flight experience, not the
baggage desk.

Online Tracking Portal

Passengers and airline teams can track any bag from collection to doorstep in real time — no phone call needed.

UK-Based Customer Helpdesk

Every call is answered by a UK-based agent who knows your contract, your passengers, and how to resolve issues fast.

Call, Email, LiveChat

Passengers reach us the way they prefer — phone, email, or live chat — with consistent, professional responses across every channel.

24/7 Operation

Baggage doesn’t wait for business hours — and neither do we. Our operations and helpdesk run around the clock, every day of the year.

Safe, Secure Network

End-to-end chain of custody, airside security clearance, and a fully audited delivery process — with proof of delivery on every job.

Airline Performance Reporting

Monthly SLA reports, delivery success rates, exception summaries, and customer satisfaction data — all available in your airline dashboard.

// Service Tiers

Three services. One business partner.

From urgent sameday deliveries to nationwide nextday coverage —
every tier is managed under a single airline partnership agreement.

NATIONWIDE

Same Day Delivery

For urgent reunifications across the UK

Coverage

UK Nationwide

Collection

Direct airside

Delivery

Same calendar day

Delivery

Live GPS

POD

Digital signature

NATIONWIDE

Next Day via DX / APC

For addresses outside sameday radius

Carrier

DX / APC Overnight

Delivery hours

08:00 – 18:00

Days

Monday – Saturday

Late Friday cut-off

Delivers Tuesday

Tracking

Full visibility

ON REQUEST

Specialist

For high-value, fragile, or urgent cases

Response

Immediate dispatch

Use cases

Medical, high-value

Vehicle

Dedicated courier

Support

Priority helpdesk

Hours

24/7

// Integration

How the partnership works

From the moment a bag is logged in WorldTracer to proof of delivery at the passenger’s door — fully automated, fully transparent.

// Get In Touch

Our aim is to reunite passengers
with their bags as quickly as possible.

Whether you’re ready to partner or just exploring your options — our team is
available 24 hours a day, seven days a week. We can walk you through the
integration, the service tiers, and have you onboarded faster than you’d expect.

Passengers: 0345 646 4464 · Airlines: contact@ecourierair.co.uk

The smarter way to handlemishandled bags.