Where’s my reference?
Your 10-character file reference was given to you by your airline when you reported your bag as delayed. Check your SMS, email, or the property irregularity report from the airport.
Haven’t heard from us yet?
If you haven’t received a notification from eCourierAIR yet, it likely means we don’t have your bag yet. Please wait — your airline will instruct us once your bag has been located.
Delivery hours
We deliver between 08:00 and 22:00, seven days a week. Sameday where possible — next working day via DX for addresses outside our sameday radius.